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Frequently asked questions
Got a question? We can help! Look at our FAQ's
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Free to join, free to use - Zero cost. Zero catches. Just exclusive discounts at your fingertips.
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Save big each year – Our members can save over £2,200 per year on the things they buy most.
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Discounts at your favourite brands - Access exclusive discounts from over 2,000 big brands.
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Trusted by healthcare workers - Join a growing community of over 1.8 million members who are already saving.
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Savings you can’t get anywhere else – Handpicked deals from top brands, just for our members.
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Instant in-store discounts – Use your Digital ID to save with a simple scan at the till.
We welcome all healthcare workers — NHS, private, and retired — plus students.
That means:
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NHS staff (any role)
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GP, dental, hospice & pharmacy staff
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Healthcare-related charity staff & volunteers
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Part-time & bank staff
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Healthcare students
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ALL other healthcare staff!
If you contribute to healthcare, you qualify.
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Get started – Click “Join Free”
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Verify account – Use your work email or upload a document (ID card, payslip, contract, student ID, p60 or another supporting document)
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Start saving – Use our codes at checkout or flash your Digital ID in-store
No work email? No problem — documents work just as well. We even delete your verification data after 6 months, because your privacy matters.
With over 2,000 brands, you can save on:
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Supermarkets & groceries
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Fashion & beauty
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Holidays & travel
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Tech & gadgets
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Dining out & takeaways
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Fitness & wellbeing
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Everything else in-between!
From bleach to beach breaks, we’ve got you covered.
Once you've found a deal that you want to use, click on the 'Get Deal' button.
'Get Deal' will take you directly to the brand's website to make your purchase and the prices shown will include the discount.
If the offer requires a discount code, click on the 'Get Code' button and we will provide you with a voucher code.
Copy the code and we will take you to the brand's website to make your purchase and enter the code at the checkout.
We also provide printable vouchers and e-vouchers which you can use in-store. All of the information is provided in the T&C's on each offer page.
Yes by using our digital ID to show that you are a Health Service Discounts member. When you sign up to become a member, you will get a Digital ID as part of your membership. With your Digital ID, you can shop in-store at participating retailers. So, sign up and become a member for FREE today to start saving at top brands. It is really that simple.
The ode cashback card is an optional additional benefit that we offer alongside our deals and discounts. You top up the card and use it to shop in store or online – but can receive up to 16% cashback at over 70 retailers – including supermarkets such as ASDA and Sainsburys and big brands such as IKEA, Primark, M&S and many more!
The ode cashback card allows you to earn cashback on your day-to-day spending.
Its free to sign up, then only £2.99 per year!
Can be used to pay for your shopping online and in-store – while earning up to 16% cashback
Receive a physical card or add to your Google/Apple Pay wallet
Manage via the easy-to-use Pluxee UK Card App
It’s easy to sign up to get an ode cashback card in a few simple steps:
- Visit the ode cashback card page
- Sign up for a card
- Active card after delivery
Already a Health Service Discounts member? – visit the cashback card page to unlock your benefits
Anyone who works in the healthcare sector is eligible to become a member. As long as you work in healthcare, you are eligible.
Yes, you will still earn loyalty points when shopping with your ode cashback card. You can still acquire loyalty points – just like you would when shopping with a VISA Debit card. However, when you shop at participating retailers, you can also earn cashback.
It’s simple! Open your Health Service Discounts website or app and browse our gift cards or search for the one you want, click Purchase Gift Card, choose the amount, and check out via your card details or Apple/Google Pay .Your gift card is ready instantly, it takes 2 minutes - no extra logins, no fuss.
You’re in control! Pick the value that suits your budget, whether it’s a coffee treat or a big shop.
Nope. What you see is what you get - the pre-discounted value goes entirely toward your gift card balance.
Absolutely. From Apple Pay to a bank transfer, we make it easy: use your preferred payment method, and your savings are ready instantly.
Our suggestion? A bank transfer makes it quick, simple, and easier for repeated use.